Empower your agents to respond faster and smarter with AI Copilot
Deliver consistent, high-quality support
even during peak demand and complex cases
How AI Copilot
Elevates Customer Support
Helps agents handle
customer requests
Find relevant information faster, stay on top of conversation context, and automate routine tasks
Preserves
team expertise
Make team knowledge accessible to everyone
and reduce reliance on individual agents
Keeps communication
standards consistent
AI flags deviations from standards, helping
your team maintain consistent quality at scale
AI support where it matters most
at every step of the conversation
Four AI-powered tools help agents handle every stage of customer interactions
Conversation summary
Quickly surface relevant information during
conversations and spend less time searching for answers
Knowledge base search
Get answers faster without manually searching
through internal knowledge sources
Automated customer profile creation
Reduce manual work after each conversation
and keep customer data organized and structured
Communication quality monitoring
Review 100% of conversations, spot compliance issues faster,
and eliminate the need for manual spot checks
Measurable results from automation
across your entire team
≈80%
less time spent handling
customer requests
≈20%
of agent tasks still require
manual effort
≈30%
faster access to
relevant information
100%
of conversations reviewed automatically
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
Restore:
in just 1 week
launched a custom live chat experience
Electronics retailer launched
its own support solution while keeping
the customer experience on-brand
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests