Handle peak demand before itturns into a backlog
Automate inbound requests and keep your support
running smoothly, even during peak demand
100M+
inbound requests processed
annually through Flomni CS
≈80%
of customer communications
automated by Flomni CS clients
100%
of conversations available
for monitoring and analysis
Manage the entire conversation lifecycle
in one seamless workflow
Flomni CS keeps every conversation connected and under control,
even as it moves across multiple stages and teams
Unified inbound flow
Bring messages from multiple channels
into one place, so your team never misses
a request and can respond faster
Conversation management
Manage conversations, assign requests
to team members, and preserve the full
context of every customer interaction
Routine task automation
Reduce repetitive work
and free up your agents to focus
on more complex tasks.
Agent assistance
Reduce reliance on individual agent expertise
and help your team make faster, more informed
decisions throughout the conversation
Service quality management
Analyze support team performance at every
stage, identify bottlenecks, and make
data‑driven decisions based on real conversations
Everything your team needs
for day‑to‑day operations
Flomni CS brings customer service tasks together
in one workspace, keeping workflows consistent
and every conversation in context
A unified workspace for managing customer requests in real
time. Speed up response times, preserve conversation context,
and deliver consistent service across every interaction
Secure by design,
built for control
Hosted in Russia
Local data hosting helps meet Federal Law 152-FZ requirements and keep the platform running in a protected infrastructure
Privacy
Company data stays within an isolated environment
and is not used to train models or shared
with third parties
Data encryption
AES-256 encryption at rest and TLS
in transit help protect data from leaks
and unauthorized access
For businesses where response quality directly shapes the customer experience
CDEK
5x
reduction in delivery approval time
A logistics operator reduced hotline workload and accelerated incoming request processing
My Doctor
45%
reduction in customer communication costs
A clinic network reduced manual workload for appointment confirmations and patient requests
Cashwagon
46%
reduction in operator support time
How a FinTech company automated 80% of requests, relieving support centers in 4 countries